FAQ

What size bike do I need?
It depends. You can refer to this size guide for a general idea, but body types vary so it's best to sit on one in person.

How long will it take for my bike to arrive?
Normal delivery can take up to 7 days from payment, but is usually sooner. If we have the bike in stock, it should go out within 48 hours. If a bike is not in our stock we may need to order another to complete your order.

What payment methods do you accept?
We use Payment Express for online processing, so you can pay by any credit card.

Can I return an item?
New, unused items in their original packaging can be returned within 14 days of purchase for an exchange or store credit. We work hard to make sure that you're happy with your purchase, but we can't offer a refund simply because of a change in mind. If you've decided that you just don't want the item, we can offer you store credit.

Why can't Giant bikes be shipped?
This has to do with Giant Bicycles and our dealer agreement. To make sure you love your bike, we need to ensure it's properly built and you get all the right info you need to make an informed purchase.

I'm looking for a specific item.
Please contact us and we can probably get it.

Do the items I purchased include a warranty?
Yes, we will pass on the full benefits of any warranties provided by the manufacturers or suppliers of the products we sell.