RETURNS & WARRANTY
RETURNS & EXCHANGES
New, unused items in their original packaging* with tags, can be returned within 14 days of purchase for an exchange or credit; valid for 12 months after date of issue. We work hard to make sure that you're happy with your purchase, but we can't offer a refund simply because of a change in mind. If you've decided that you don't want the item, we can offer you a credit.
If the situation arises where we do process a refund for an item(s), we reserve the right to charge a restocking fee of 10% to cover the cost of time, shipping and non-refundable credit card processing fees.
We strongly encourage you to reach out to us before ordering bicycle parts to ensure these are correct for your bike. Get in touch with us or use the live chat function on the site.
*Excludes clearance items. See below.
CLEARANCE ITEMS
Items marked as on clearance, or end of line cannot be returned or exchanged.
PRE-ORDERED ITEMS
Pre-Ordered items can be cancelled for a full refund at anytime providing this has not already been dispatched or sent. This excludes items on special order which cannot be cancelled. You'll need to get in touch with us and we can advise you of the steps.
DAMAGED GOODS
All goods are checked before leaving Pushbikes to ensure their quality, however, it's your responsibility to check the goods when they arrive before signing for them and if damaged bringing it to the attention of the courier company at the time of delivery. Where damage has occurred you'll need to take a photo of the damage and report this to us within 48 hours so we can take the appropriate steps with the courier company and remedy this for you.
FAULTY & DEFECTIVE PRODUCTS
Pushbikes warranty policy covers all products for the specified period given by the manufacture from the date of purchase. Warranty claims cover any fault, defect or failure occurring as a result of the manufacturing process. Damage or faults occurred as a result of an accident, misuse, and wear and tear are not covered by the warranty. Wherever possible Pushbikes will endeavor to repair any faulty item first, or when not possible replace the goods to you at no charge. If the item is not available due to supply we will advise you of this and replace the item with the closest possible substitute. When making a warranty claim you will need to contact us first so that we can advise you of the appropriate steps to take.
In all cases, Pushbikes follows and works with the 'Consumer Guarantees Act 1993' and 'Fair Trading Act 1986'.
INCORRECT ORDERS
If your order arrives incorrect then you will need to reach out to us as soon as possible so we can put it right.
HOW TO REQUEST AN EXCHANGE
In order to request an exchange you can contact us directly here with some details on your order, or you can process a return through the account section of our website here
To apply for a return on the accounts page please follow these steps:
- Sign in to your account by clicking on the account menu in the top right of our website, or visit the accounts page directly here.
- Then in the email field, enter the email you used for the order and click "Continue".
- You will receive a 6 digit pin sent to your email address, simply copy this code into the Pushbikes account login page.
- From there you can select the order that you would like to return. If your order has more than one item you will need to select the item(s) you wish to return.
- Then select a reason for the return and add as much information as possible to the note section, letting us know why you are returning it and what you would like to exchange the item(s) for.
Please note: the cost of freight, both for returning the item and sending any replacement, will be the responsibility of the customer.
Once your return request has been approved, if it requires shipping, you can send the new, unused item to our address below. Otherwise please return it to the store directly.
After the product has been returned, you will receive an order confirmation for your exchanged item or store credit.
WHERE TO SEND THEM
Courier your package to us along with your name, address, contact information and order number. If you would like a copy of this paperwork you can contact us to get this information.
Pushbikes
501 Papanui Road,
Papanui,
Christchurch, 8053
Please ensure that your parcel is returned via insured and tracked mail or courier. We will not accept any delivery forwarding or cash on delivery for returned products. We do not accept any liability for damage or loss occurred in the return of your product to us.