Returns & Warranty Policy
Returns & Exchanges
New, unused items in their original packaging can be returned within 14 days of purchase for an exchange or store credit. We work hard to make sure that you're happy with your purchase, but we can't offer a refund simply because of a change in mind. If you've decided that you just don't want the item, we can offer you store credit.
Some items can not be returned, like DVD’s, Gift Cards and items on closeout. Also, please note that MTB and road shoes that have had the cleats installed can not be returned! The cleats leave marks on the soles, making them unsellable.
How to Request An Exchange
First, contact us with some details on your order and we'll talk about it. Once we've established an alternative, you can send the new, unused item to our address below. Note that we might ask for more money to cover shipping costs of the alternative.
Where to Send Them
Courier your package to us with your name, order number and any relevant paperwork.
501 Papanui Road
Please ensure that your parcel is returned via insured and tracked mail or courier. We will not accept any delivery forwarding or cash on delivery for returned products. We do not accept any liability for damage or loss occurred in the return of your product to us.
Our warranty policy covers all products for the specified period given by the manufacture from the date of purchase. Warranty claims cover any fault, defect or failure occurring as a result of the manufacturing process. Damage or faults occurred as a result of accident, misuse, and wear and tear are not covered by the warranty. Wherever possible Pushbikes will endeavour to repair any faulty item first, or when not possible replace the goods to you at no charge. If the item is not available due to supply we will advise you of this and replace the item with the closest possible substitute. When making a warranty claim you will need to contact us first so that we can advise you of the appropriate steps to take.