RETURNS & WARRANTY
RETURNS & EXCHANGES
New, unused items in their original packaging* with tags can be returned within 14 days of purchase for an exchange or store credit. We work hard to make sure that you're happy with your purchase, but we can't offer a refund simply because of a change in mind. If you've decided that you just don't want the item, we can offer you a store credit.
If the situation arises where we do process a refund for an item(s), we reserve the right to charge a restocking fee of 10% to cover the cost of time, shipping and non-refundable credit card processing fees.
We strongly encourage you to reach out to us before ordering bicycle parts to ensure these are correct for your bike. Get in touch with us or use the live chat function on the site.
*Excludes clearance items. See below:
Items marked as on clearance, or end of line cannot be returned or exchanged.
Pre-Ordered items can be cancelled for a full refund at anytime providing this has not already been dispatched or sent. This excludes items on special order which cannot be cancelled. You'll need to get in touch with us and we can advise you of the steps.
All goods are checked before leaving Pushbikes to ensure their quality, however, it's your responsibility to check the goods when they arrive before signing for them and if damaged bringing it to the attention of the courier company at the time of delivery. Where damage has occurred you'll need to take a photo of the damage and report this to us within 48 hours so we can take the appropriate steps with the courier company and remedy this for you.
FAULTY & DEFECTIVE PRODUCTS
Pushbikes warranty policy covers all products for the specified period given by the manufacture from the date of purchase. Warranty claims cover any fault, defect or failure occurring as a result of the manufacturing process. Damage or faults occurred as a result of an accident, misuse, and wear and tear are not covered by the warranty. Wherever possible Pushbikes will endeavor to repair any faulty item first, or when not possible replace the goods to you at no charge. If the item is not available due to supply we will advise you of this and replace the item with the closest possible substitute. When making a warranty claim you will need to contact us first so that we can advise you of the appropriate steps to take.
In all cases, Pushbikes follows and works with the 'Consumer Guarantees Act 1993' and 'Fair Trading Act 1986'.
If your order arrives incorrect then you will need to reach out to us as soon as possible so we can put it right.
HOW TO REQUEST AN EXCHANGE
In all cases you'll need to contact us first here with some details on your order and we'll talk about it. Once we've established a solution, you can send the new, unused item to our address below with the 'Return Sales Order' paperwork. Please note: the cost of freight, both for returning the item and sending any replacement, will be the responsibility of the customer.
WHERE TO SEND THEM
Courier your package to us with your 'Return Sales Order' paperwork. You'll need to contact us to get this information.
501 Papanui Road,
Please ensure that your parcel is returned via insured and tracked mail or courier. We will not accept any delivery forwarding or cash on delivery for returned products. We do not accept any liability for damage or loss occurred in the return of your product to us.