IXS X-Matter K01 Flow Knee/Shoulder Insert

Free Shipping

We offer free shipping on orders over $99 NZD*. Orders under this threshold incur a flat rate of $7.20**

*Excludes large or bulky items, which are charged between $25.00 and $100.00, depending on size, weight, and delivery location. Shipping is calculated at checkout.

**Rural delivery surcharge: An additional $6.00 is applied to rural addresses.

Click & Collect

Prefer to pick up your order? Select Click & Collect at checkout and collect from any Pushbikes store. Note: Some items may take 1 to 3 days to transfer between stores and up to 12 days for certain brands if the item is coming from our supplier. We'll notify you when your order is ready.

Delivery Time Frames

In-Stock Items:

For items in stock at our stores, expect delivery within 2 to 3 business days of order confirmation. Orders placed after 3pm will be processed the following business day. Please allow an additional 2 days for rural delivery.

From Supplier

Items shipped directly from our suppliers are usually dispatched within 5–7 business days. Some may take up to 12 business days, depending on the supplier. Estimated delivery times and stock location are shown for each product page above the add to cart button. Rural deliveries may take an extra 2 days.

Tracking Information

You'll receive a tracking number by email as soon as your order has been dispatched. If you haven’t received tracking details within your expected delivery window, please contact us to confirm.

Shipping Bikes

Bikes cannot be shipped due to brand warranty and dealer policies. All bikes, including electric bikes, must be collected in store fully assembled. If you're unsure, feel free to contact us before ordering.

Processing of bikes for 'click & collect' can take up to 7 days if they need to be shipped from our suppliers or assembled in-store.

Returns and Warranty

For information about returning a product or submitting a warranty claim, please see our Returns and Warranty Policy here.

Questions

If you're unsure about shipping rates or have any questions, get in touch with us with any questions.